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Refund / Exchanges

Exchanges Only (if applicable)
We only replace items if they are defective or damaged from the manufacturing company. If you need to exchange an item for either of the above reason, please send us an email with photos of the damaged item to: customersupport@jmarcuscollection.com

(Banking Institution and Customers)
Effective September 1, 2017 we will only offer exchanges and will no longer offer cash returns. By placing an order a customer agrees to the terms, understand and accept the terms of our Refund policy.

Please do not send your purchased items back to us or the manufacturer.

Any item arrives to a customer damaged or missing parts will be replaced by the company and if for any reason(s) the company cannot replace the item, a full refund will be granted. The company is obligated to replace the item before any refund is considered. If the item is no longer available, a full refund will be granted.

Refund Processing:
Processing of refunds could talk up to 10 days. If you haven’t received a refund, first check with your banking institution or contact your credit card company.

Please contact us at customersupport@jmarcuscollection.com with any additional questions.